1. RETURN AND REFUND POLICY
1.1 ELIGIBILITY
1.1.1 No returns will be accepted, unless the product is damaged or defective.
1.1.2 Due to the nature of our business and products we sell, items that expire sooner than one (1) month from the date of the purchase are not eligible for a refund.
1.1.3 For any other items to be eligible for a refund, you have to return the item you have purchased to us within seven (7) calendar days of the delivery. If seven (7) days have gone by since your date of delivery, unfortunately we can’t offer you a refund or replacement. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Contact our customer services department to get a free shipping label.
1.1.4 Borngrit takes stringent measures to ensure that the products delivered to you are in perfect condition. However, there is a remote possibility that the product may get damaged during transit or an incorrect product is delivered to you. In such a case, you may return a product brought from us in case of damage or defect within seven (7) days of purchase for non-perishable products and within two (2) days of purchase for perishable products.
1.1.5 Important information
1.1.5.1 To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Contact our customer services department to get a free shipping label.
1.1.5.2 If our products arrived damaged, rotten or contaminated in any way, please contact us right away, and we will be happy to send a free replacement regardless of its expiration date. This replacement for the damaged, rotten or contaminated products shall always be subject to our rights to recall the products to send it for further analysis and testing. If anything is unclear or you have more questions, feel free to contact our customer support team.
1.1.5.3 The refund or return shall be subject to inspection and in case it is not approved, then no refund shall be initiated.
1.1.5.4 The Product must be unused and in the same condition that you received it. It must also be in the original packaging.
1.1.5.5 Please note that items purchased at www.borngrit.incannot be returned in a Borngrit store for exchange or refund.
1.1.5.6 The above policy is valid on all products except Gift cards and perishable items having shelf life of less than two (2) days.
2.2 REFUND TIMELINE
After the refund has been initiated by Borngrit as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
* NEFT – 1 to 3 business days post refund initiation
* Borngrit Credit – Instant
* Online Refund – 7 to 10 business days post refund initiation, depending on your bank partner
* Wallets – Instant
Please note, Borngrit initiates the refund after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to our warehouse. In case of any refund discrepancies, Borngrit may at its sole discretion, request you to share with us a screenshot of your bank statement.
2.3 SELF-SHIPPING OF THE PRODUCT
You can self-ship the return item via any reliable courier partner. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via various Contact us option available on the website.
The courier bill/receipt should satisfy the following conditions for successful processing:
* It should capture the weight of the return package.
* Residential/office address, destination address, shipment date, amount and other details should be mentioned.
* The information on the receipt should NOT be edited/over-written.
* The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
2.4 ADDRESS FOR SELF-SHIP OF RETURNS
You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then.
MUMBAI
Gala No-214, Building No-20 , HDIL Industrial Park , Chandansar , Virar-East, Palghar -401303 .
2.5 DECLINE OF RETURN REQUEST AND RETURN OF PRODUCT
2.5.1 This may happen, if the item you returned is used, damaged or labels is missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Borngrit assumes no liability in this regard. For more details, please call our customer care.
2.5.2 This may have happened, if the item you have returned is used, damaged or its labels/packaging materials are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to not be eligible for a refund, and Borngrit assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.
We may change our Return and Refund Policy from time to time.
4. CANCELLATION POLICY
4.1 UPDATED CANCELLATION POLICY (COVID-19)
At present, due to the onset of the COVID-19 Virus and subsequent disruption of the supply chain, logistics and other services we are unable to offer cancellation, return, exchange or refund of the any items once the order has been placed on our website. Refunds are processed only in cases where there has been delivery of genuinely defective items and on no other grounds.
4.2 CANCELLATION BY THE CUSTOMER
After placing an order, in case you want to cancel your order, you can easily do so until it has not been processed or shipped by us and is in our warehouse. Any amount already paid by you will be refunded back. Contact our customer support to help you with this process as swiftly as possible. We will not be able to cancel those orders that have been already processed and shipped.
Get in touch with us via our contact form. Alternatively, look for the order support contact information provided in your order receipt e-mail. Allow us reasonable time to track the order status and thereby cancel it for you.
4.3 CANCELLATION BY BORNGRIT
While our endeavor is to ensure that every order that has been successfully placed with Borngrit, there are some situations in which we may have to cancel the order(s). some of the situations that may result in your order being cancelled include (but not limited to):
* Limitations on quantities available for purchase;
* Inaccurate or insufficient address;
* Product no longer available or temporarily out of stock;
* Inaccuracies or errors in product pricing or information.
We will contact you within 2 business days of such cancellation and give you the option to exchange / refund / cancel the order based on your convenience.
